Sumahi Media (“we,” “us,” or “our”) provides digital marketing, social media management, and CRM/messaging integration services for our clients. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website (sumahimedia.com) or use the tools and integrations we manage on behalf of our clients, including Meta Business Suite and the WhatsApp Business API.
1. Information We Collect
Depending on how you interact with us, we may collect:
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Contact information you provide directly, such as your name, email address, phone number, or company name, when you fill out a form on our website or message us.
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Business account information for clients who engage us to manage their Meta Business Suite, Facebook, Instagram, or WhatsApp Business accounts, including page/account identifiers, access tokens, and connected CRM data needed to perform the services requested.
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Messaging data exchanged through WhatsApp Business API or Meta Business Suite on behalf of a client, including message content, phone numbers, and delivery/read status, solely for the purpose of providing customer communication and CRM services.
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Usage data such as IP address, browser type, device information, and pages visited on our website, collected automatically through standard web technologies (e.g., cookies, analytics tools).
2. How We Use Information
- To provide, operate, and improve the services our clients hire us to perform (social media management, CRM setup, WhatsApp Business API integration, and related digital marketing services).
- To communicate with you about inquiries, support requests, or service updates.
- To maintain the security and proper functioning of our website and the platforms we manage.
- To comply with legal obligations and the policies of the platforms we integrate with, including Meta's Platform Terms and WhatsApp Business Policy.
4. Data Retention
We retain personal information only for as long as necessary to provide the requested services, fulfill the purposes outlined in this policy, or as required by law. Access to client business accounts and messaging systems is removed once a client engagement ends, unless otherwise required for legal or record-keeping purposes.
5. Your Rights and Choices
- You may request access to, correction of, or deletion of personal information we hold about you by contacting us below.
- You may opt out of receiving marketing communications at any time.
- If you interact with us through WhatsApp or Meta platforms, you can also manage your preferences directly through those platforms' settings.
6. Third-Party Platforms
Our services rely on integrations with third-party platforms, including Meta Business Suite, Facebook, Instagram, and the WhatsApp Business API. These platforms have their own privacy policies governing how they handle data, and we encourage you to review Meta's Privacy Policy and WhatsApp Business Policy for more information.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.
8. Children's Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Sumahi Media